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- We keep our store clean for our visitors. If an accident does happen, please clean up after your pet.
- While they may get excited, if your dog starts barking or whimpering while in the store, please take him/her outside so other shoppers are not bothered.
- All pets must be kept on their leashes, or in their carriers/strollers while shopping.
- Pets must remain in the care and control of their owners at all times.
- Pets should not be left unattended at any time.
- No pets are permitted in the Boutique. Service dogs are the exception.
- Should your pet damage store fixtures or merchandise within our store, you may be asked to cover the cost of these damages/products.
- At any time, you may be asked to leave the store if your pet’s behaviour is not ideal.
PET POLICY
All returned merchandise must be in saleable condition. All returned plants must be in good health.
Return Policy for Merchandise
If merchandise is returned within 14 days a full refund will be given, or if returned within 15 – 28 days a store credit will be given. Holiday gifts must be returned within 14 days after winter reopening and must be accompanied by an original or gift receipt for store credit. A 15% restocking fee may apply at our discretion.
Return Policy for Fashion
Fashion must be exchanged within 7 days with tags attached and in resalable condition for store credit only. No refunds.
Return Policy for Indoor Plants
Once they have left our care, indoor plants, flowering plants, Bonsai, air plants, patio tropicals and citrus are not warrantied. Indoor plants can be returned within 14 days for store credit. No refunds. If returning your plant in temperatures below 10 degrees Celsius, kindly wrap it for the trip back to us. (A garbage bag or the paper it was wrapped in will suffice).
Return Policy for Outdoor Plants
Once they have left our care, annuals, perennials, sod, and hobby plants are not warrantied. No refunds. If perennials, trees and shrubs are returned within 14 days a full refund will be given, or if returned within 15-28 days a store credit will be given.
Warranty Information for Hardy Trees & Shrubs
All Zone 2 and 3 plant material is guaranteed to live for 1 year or, with the purchase of Myke, for 5 years from the date of purchase (some exceptions apply). Plants will be replaced for equal dollar value one time only. All warranty returns must be accompanied by the dead plant and receipt. No Refunds. Damage caused by flooding, hail, neglect, animal damage or natural disasters is not covered by warranty. No overwinter guarantee on perennials.
Final Sale Policy
Gift Cards are non-refundable, non-exchangeable and non-replaceable if lost or stolen. We are unable to accept items that are purchased on Final Sale for return or exchange. Unsealed food products, bath & body products, earrings, and undergarments cannot be returned or exchanged.
RETURN POLICY
Shelmerdine offers our own professional delivery service to our customers in Winnipeg and the surrounding areas for plants and products. You may schedule a delivery Monday-Saturday, requesting a morning or afternoon time slot. Please understand that we are unable to set an exact delivery times, as site and weather conditions affect our service times.
Delivery fees start at $35 and are based on your postal code’s proximity to our location, not on the size of the delivery. Fees include one friendly and professional delivery person. For two person deliveries, additional charges will apply.
For a free estimate or to book your delivery, please call 204.895.7203
